Frequently Asked Questions

To open an account, you'll need: (1) Valid government-issued ID (passport, driver's license, or national ID), (2) Proof of address (utility bill or bank statement not older than 3 months), and (3) Recent passport-sized photograph. Business accounts require additional documentation including business registration certificates.

Yes! You can open multiple accounts with SCB - including savings accounts, checking accounts, and business accounts. Each account can be managed separately through your online banking dashboard. Contact our customer service team to open additional accounts.

Absolutely! We use bank-grade encryption and multi-factor authentication to protect your personal information. We never share your information with third parties for advertising purposes. All data is stored in secure, encrypted servers and we comply with international data protection regulations.

Yes! You can send money from your SCB account to any bank worldwide. We support both domestic and international wire transfers via SWIFT network. Transfers within SCB are instant, domestic transfers take 1-2 business days, and international transfers typically complete within 3-5 business days.

SCB offers competitive transaction fees: Internal transfers between SCB accounts are FREE, domestic transfers to other banks cost $2-5, and international wire transfers range from $15-35 depending on the destination country. Check our fee schedule in your online banking dashboard for detailed information.

Standard accounts have a daily transfer limit of $10,000 for online transactions and $50,000 for wire transfers. These limits can be increased for verified premium accounts. ATM withdrawals are limited to $1,000 per day. Contact our support team if you need higher limits for specific transactions.

Transfer times vary by type: SCB to SCB transfers are instant (within seconds), domestic bank transfers take 1-2 business days, international SWIFT transfers take 3-5 business days. All transfers initiated before 2:00 PM (WST) on business days are processed the same day.

Log in to your SCB online banking dashboard, navigate to "Loans" section, browse our loan plans (personal, home, auto, or business), select the plan that suits your needs, enter the desired loan amount, and submit your application. Our team will review your application and respond within 2-3 business days.

We offer a comprehensive range of loan products: Personal Loans (up to $50,000), Home Mortgages (up to $1,000,000), Auto Loans (up to $100,000), Business Loans (up to $500,000), and Student Loans (up to $75,000). Each loan type has flexible repayment terms and competitive interest rates.

Interest rates vary based on loan type, amount, and term: Personal Loans start at 5.5% APR, Home Mortgages from 3.5% APR, Auto Loans from 4.5% APR, and Business Loans from 6.0% APR. Rates are subject to credit approval and may vary based on your credit history and financial situation.

To open an FDR, log in to your account, go to "Investments" section, select "Fixed Deposit Receipt (FDR)", choose your preferred plan (6 months, 1 year, 2 years, or 5 years), enter the deposit amount (minimum $1,000), and confirm. Interest rates range from 4.5% to 7.5% annually depending on the term.

DPS is a systematic savings plan where you deposit a fixed amount monthly for a predetermined period (3, 5, or 10 years). At maturity, you receive your total deposits plus accumulated interest. It's perfect for long-term financial goals like retirement, education, or major purchases. Minimum monthly deposit is $50.

Yes, but early withdrawal may incur penalties. If you withdraw within the first 3 months, you'll forfeit all interest. After 3 months, you'll receive reduced interest based on the holding period. We recommend maintaining your FDR until maturity to maximize returns. Contact our support team to discuss your specific situation.